Can I get a refund for Sixteen?

Yes. If Sixteen is not for you, ask within 14 days of the charge and you get a full refund. Website purchases are refunded by us. App Store purchases are refunded by Apple.

How long does a Sixteen refund take?

We approve website refunds within two business days. The money usually reaches your card or account 5 to 10 business days after that, depending on your bank.

Refund Policy

Last updated 21 September 2026

The short version

Try Sixteen for 14 days. If it is not for you, tell us and you get all of your money back. You do not have to give a reason.

1. The 14 day money back guarantee

It covers every plan: monthly, yearly and lifetime access.
The 14 days start on the day you are charged. For a subscription that means the first payment, and any renewal payment too.
The refund is the full amount you paid for that charge, in the currency you paid in.

2. How to get your refund

If you bought on our website. Email keshav@sixteen.life from the address you used at checkout, or include your order number from the receipt. We approve requests within two business days. Web orders are processed by Paddle, our payment partner and the merchant of record for those orders, and the refund goes back to the payment method you used. It usually arrives 5 to 10 business days later, depending on your bank. You can also use the refund link in your Paddle receipt, or look the order up at paddle.net. Paddle's own refund policy applies to web orders as well, and where the two differ you get whichever is better for you.

If you bought in the app through the App Store. Apple takes the payment, so only Apple can refund it. Go to reportaproblem.apple.com, sign in, choose Request a refund, and pick Sixteen. Apple decides these requests under its own policy and we cannot issue or speed up an App Store refund ourselves. If you get stuck, email us and we will help you through it.

3. What happens after a refund

Your paid access ends and any subscription is cancelled, so you are not charged again.
Your data stays yours. Health and screen time data live on your phone. You can export or delete your account from Settings inside the app at any time.

4. After 14 days

Charges older than 14 days are not refundable, but you can cancel a subscription at any time and keep access until the end of the period you paid for. If something is broken on our side, a purchase that did not unlock or a charge you did not make, write to us whenever it happens and we will put it right.

5. Fair use

The guarantee is there so you can try Sixteen without risk. We may decline repeat refund requests from the same customer, and requests that come with a chargeback already opened for the same payment.

6. Your legal rights

This policy adds to the rights you have under the law where you live and does not limit them. If you are a consumer in the European Union or the United Kingdom you may have a 14 day right to withdraw from a purchase of digital content, and we honour it.

7. Contact

Tropolin Labs LLC. Refunds and billing questions: keshav@sixteen.life. See also our Terms and Conditions and Privacy Policy.